Your privacy is important to Cowell Auto Group, comprised of Cowell Motors Ltd. DBA Cowell Volkswagen, Cowell Motors Ltd. DBA Audi Richmond, Cowell Auto Sport Inc. DBA Infiniti of Richmond, and Cowell Imports Inc. DBA Jaguar Land Rover of Richmond (referred to as “we” or “us” in this policy). The purpose of this policy is to tell you what personal information we collect about you, how we use it, whether we disclose it to anybody else, how long we keep it, and how you can request access to your personal information or obtain more information about Cowell Auto Group’s Privacy Policies.
Personal information means any information about you except your name, business title, business address, business email address, business telephone number or business facsimile number. It also does not include your home address and telephone number if these are published in a telephone or other directory.
We are responsible for the personal information under our control with this policy and with privacy legislation. If you wish to contact us you can contact the following:
– By Telephone: 604.214.3399
– By Facsimile: 604.273.0758
– By Email: privacy [at] cowellautogroup.com
– By Mail: Privacy Officer
5600 Parkwood Crescent
Richmond, BC V6V 0B5
WHAT PERSONAL INFORMATION DO WE COLLECT?
When you purchase or lease a vehicle from us, or when you have used us for servicing or repairing a vehicle, or if you finance the purchase or lease of a vehicle through us, or purchase or lease other products or services from or through us, or if you participate in one of our surveys, contests, or promotions, or if you test drive one of our vehicles, or contact our dealership staff, we may collect some or all of the following information:
- Your name, address and telephone number
- Email address and facsimile number
- Your occupation
- Information about your driving habits (such as preferred car size, colour, type of vehicle, kilometres driven annually, etc.)
- Information about your existing vehicle(s) and any trade-in
- Details of your vehicle and its service history
- Your Driver’s License number
- The name of your insurance company and agent
- Your insurance policy number and details about your insurance coverage
- Similar information about other members of your family
- Your language of preference
- Your date of birth and/or the date of birth of other members of your family
- Your Social Insurance Number and/or Social Insurance Numbers of other members of your family
- Financial and credit information about you and/or other members of your family (specific information is set out in the application for credit forms)
- The principle amount of your loan, interest and repayment schedule
- Health information if you are applying for life, health, disability or accident insurance
- The amount of any life, health, disability or accident insurance and details of that insurance
Provision of your Social Insurance Number is optional. However, you should be aware that most Credit Reporting Agencies use the Social Insurance Number as a unique identifier to ensure proper identification when conducting credit reviews and preparing credit reports. If you do not wish to provide your Social Insurance Number, our ability to obtain a timely and accurate credit report may be affected.
THE SECURITY OF YOUR PERSONAL INFORMATION IS IMPORTANT TO US
Your personal information is used by only by Cowell Auto Group for the purposes identified below and access to your personal information is limited to employees of the organization.
HOW DO WE USE YOUR PERSONAL INFORMATION?
Your personal information may be used by us to provide products or services to you such as: to obtain a license for your vehicle, to obtain a credit report if you are financing or leasing your vehicle, to obtain appropriate financing of your vehicle for you, to provide you with a reminder that your vehicle requires servicing, and to provide you with information regarding products and services that we have to offer and which we think will be of interest to you.
SOMETIMES WE HAVE TO SHARE YOUR PERSONAL INFORMATION WITH OTHERS
We do not sell your personal information to third parties. We may share some of or all of your personal information with third parties such as the manufacturer of your vehicle and its related companies, the providers of products or services relating to your vehicle, credit reporting agencies, financial institutions or financing companies, your insurance agent or company, and companies which provide or insurance warranties related to your vehicle. We may also disclose your personal information where we are required or permitted by law to do so.
HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION?
We retain your personal information as long as we believe that you are still the owner of the vehicle. If the information relates to the financing or lease of the vehicle, we retain personal information relating to the financing or lease arrangements as long as those arrangements are in place. If the information relates to the service or repair of your vehicle we retain the personal information for as long as it is reasonably necessary to address any issues arising from the service or repair of the vehicle, or as may be required by law. If there are legal requirements relating to the period of time which we must retain your personal information, we comply with those requirements.
WHAT CAN YOU DO IF YOU WANT TO LIMIT THE USE TO WHICH WE USE YOUR PERSONAL INFORMATION?
The personal information which we collect is necessary for us to sell or lease you a vehicle, to provide products and services related to the vehicle, assist you in the financing or lease of your vehicle, or to provide service to your vehicle, and we cannot do this without your personal information. Similarly, we must disclose your personal information as described above in order to sell you the vehicle, to provide products and services related to the vehicle, assist you in arrangements for financing or lease, or to provide servicing to your vehicle. If you do not want us to use or disclose your personal information in a particular way, please contact us described above and we will be pleased to discuss this with you and how we can limit collection, use or disclosure of your personal information.
YOU CAN REQUEST ACCESS TO YOUR PERSONAL INFORMATION
You have a right to access the personal information which we have about you and to request that personal information which you believe to be inaccurate to be corrected. If you wish to access your personal information you should contact us. We will be pleased to assist you.
INFORMATION FROM OTHER SOURCES
You may opt-out of the collection and use of information for ad targeting by visiting www.aboutads.info/choices.
BROWSING INFORMATION – COOKIES
When you visit the Site, our web servers may automatically recognize certain non-personally identifiable information about you, such as your domain name, access provider, IP address, and browser language. The site also uses a browser feature known as a cookie, which assigns a unique identification to your computer. The information collected from cookies allows us to provide better customer service to you and improve features of our site in a variety of ways, including by determining whether you have visited the Site in the past and which pages of our Site you have visited.
We may use third party advertising companies to serve advertisements on our site or other sites you may visit. To accomplish this, these companies may employ anonymous cookies and action tags (also known as single pixel gifs or web beacons) to measure advertising effectiveness and understand your visits to our Site and other web sites. These selected companies also provide this information to us which we use for marketing purposes.
Cowell Auto Group does not collect your personal information unless you choose to provide it. If, at any time, you prefer not to receive further email communications from Cowell Auto Group (except in connection a safety issue or recall notice), you will have the ability to unsubscribe from such communications by means of a link provided in every broadcast e-mail that is sent to you by Cowell Auto Group.